That seems like something Apple should be able to easily confirm that I have already purchased and allow me to download for free. I was surprised to learn that if I wanted to download Lion again, I would be expected to pay for it again. If you bought Lion when it was available, you might be disappointed to learn that it no longer appears in your "Purchases" list in the App Store. That connected me to the right person.įolks who aren't in the US should check the Contacting Apple for support and service page, and may have different voice prompts. When I called their automated call routing system I said "Sales" at the first prompt (what department I wanted), "Lion" at the second prompt (what I was calling about) and "Personal" at the third prompt (personal, business or education). In the USA, the number for Apple Sales Support is 1-80. I'm not sure why that is, but my guess is that if you haven't upgraded to Lion yet, waiting another day or two won't be a huge deal. The only weird part is that the Apple Support salesman said that it may take "up to a couple of days" to get the redemption code. You can disable notifications at any time in your settings menu.
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